After-sales service and Quality
After-sales service (Repair)
- Coordinate repair request between Korea and HQ quality departments, with the use of IT system
- Ensure the system is well undertaken by each user in Korea, in order to reflect the real status
- Maintain the craftsmanship standard and repair lead time in respect with service level
- Answer customer’s email enquiries regarding aftersales request
- Handle repair request from overseas clients
Quality
- Understand and differentiate quality issue, normal aging and man-made damage, as well as to give repair suggestions
- Ensure the products are in compliance with different quality standards among Korean market
- Monitor testing products in Korea
Spare part management
- Ensure spare part availability and place order regularly
- Follow up the spare part order and its delivery status
- Forecast the potential increase of spare part needs and ensure the stock on hand fulfil the demands
- Perform spare part write-off on system and ensure it is accurate with the physical stock
Administrative follow up
- Request credit notes from HQ
- Issue invoice to subsidiaries
- Ensure the breakdown of credit note and invoice are correct with records
- Provide KPI reports and presentations according to the needs from CM
Stock taking / Stock Control
Full count stock take
- Establish stock take calendar in liaison with HQ Finance department twice a year
- Obtain stock take in each boutique and ensure it is undertaken following the company procedures
- Liaise with auditor and monitor the local team during counting
- Follow up discrepancy and prepare final reports
Cycle count & stock controls
- Ensure monthly counting is undertaken in each boutique
- Record counting reports and make adjustment on discrepancies
- Check daily reports against negative stock and system movement
· 3-5 years AS experience in the retail. (Fashion industry preferred.)
· Salesmanship
· Business English is required
· Open minded and flexible