After-sales service and Quality
After-sales service (Repair)

• • • Coordinate repair request between Korea and HQ quality departments, with the use of IT system
    • Ensure the system is well undertaken by each user in Korea, in order to reflect the real status
    • Maintain the craftsmanship standard and repair lead time in respect with service level
    • Answer customer’s email enquiries regarding aftersales request
    • Handle repair request from overseas clients

Quality

• • Understand and differentiate quality issue, normal aging and man-made damage, as well as to give repair suggestions
  • Ensure the products are in compliance with different quality standards among Korean market
  • Monitor testing products in Korea
     
    

Spare part management

• • Ensure spare part availability and place order regularly
  • Follow up the spare part order and its delivery status
  • Forecast the potential increase of spare part needs and ensure the stock on hand fulfil the demands
  • Perform spare part write-off on system and ensure it is accurate with the physical stock
     
    

Administrative follow up

• • Request credit notes from HQ
  • Issue invoice to subsidiaries
  • Ensure the breakdown of credit note and invoice are correct with records
  • Provide KPI reports and presentations according to the needs from CM

Stock taking / Stock Control
Full count stock take

• • Establish stock take calendar in liaison with HQ Finance department twice a year
  • Obtain stock take in each boutique and ensure it is undertaken following the company procedures
  • Liaise with auditor and monitor the local team during counting
  • Follow up discrepancy and prepare final reports

Cycle count & stock controls

• • Ensure monthly counting is undertaken in each boutique
  • Record counting reports and make adjustment on discrepancies
  • Check daily reports against negative stock and system movement