[Job Description]

Main Responsible 

-      In collaboration with the Zone Managing Director and Omni-channel HQ team in Rome, develop and drive an innovative, robust, forward-thinking and integrated Omni-channel strategy and continuously seek opportunities & tools to enhance & fuel the growth of the Omni-channel mindset within the Region and the Store Network.

-      Collaborate & partner with Marketing, Operations, Merchandising and Retail Functions in order to provide Clients with 360 commercial and CRM strategies and to reach business goals.

-      Own the Regional ecommerce P&L and be responsible of driving sales and profitability.

-      Continuously examine & analyze the digital business from sales, merchandising, marketing and operations perspective & use this data to further drive ecommerce sales.

-      Develop business cases and partnerships in the execution of growth initiatives (new launches, services and/or categories, localization by market).

-      Be the advocate for regional needs within HQ omni-channel roadmap.

-      Maximize in-store usage of the Omni-channel functionalities and tools within Clienteling app; provide guidance and training where necessary, in collaboration with Retail Training team.

-      Develop and ensure CRM key programs or campaigns through complementing and targeted in-store digital actions to engage and nurture the relationship with both New and Existing clients.

-      Analyze and manage results on Client’s KPIs, both qualitative and quantitative, drive right actions on them as opportunities arise and continuously promote the importance of Clienteling within the store network.

      -  Transform the organization of the Client Services centers and build them as revenue channels, combining the service             to clients with conversion rate.

Team

-    Lead, develop and inspire the teams across the three functions ensuring they have a clear vision and understanding of the overall Fendi strategy, and the role they have in its success.

-    Ensure each team member understands their role in each event /experience and ensure responsibilities and activities      are properly allocated.

-  Assess team members’ performance and support them in continuously improving and elevating their skills.

[Job Requirements]

-      Minimum 10 years of retail experience. Fashion or luxury is a plus.

-      Strong communication skills and teamwork, especially ability to communicate with retail teams.

-     Ability to manage several tasks simultaneously and meet tight deadlines, good at prioritization.

-     Availability to periodically travel to visit markets in scope.

-     Significant track record in running a successful ecommerce business and managing its P&L.

-      Proven people leader with the ability to inspire, lead, motivate & develop diverse teams at all levels.

-     A true team player who enjoys working in an environment which will stretch & expose them to working across multiple departments & teams.

-     High energy individual who thrives working in a fast paced and evolving organization.

-     Ability to influence others and move towards a common vision and/or goal.

-      Commercial acumen.

-    Fluent in English