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PRIMARY FUNCTION
The Education Executive will work
closely alongside the Education Manager to ensure consistency in service and to
drive productivity and retail sales in all counters across the region for the
cluster of brands. The Education Executive prepares, provides and facilitates
classroom seminars, in-store workshop and develops digital education contents.
The Education Executive will also be
required to collaborate cohesively with the Area Sales Operations Manager and
Sales & Education Executives (SEE’s) to ensure brand standards are met and
retail KPI’s are achieved.
RESPONSIBILITIES
A. Education
Coaching
- Plan and execute
seasonal seminars and all field programs according to market strategy in
order to ensure field sales team(consultant, specialist and generic staff)
are confident to achieve desired result.
- Facilitation of
core education programs provided by the brand.
- Identify
relevant education opportunities and feedback to Education Manager through
regular reporting.
- Adapt seminar
strategy to custom-fit needs of each travel retail market/retailer and
level of audience to ensure immediate translation of learning.
- Develop digital
education content which is locally relevant and cascade to field team.
B. Sales Performance & Productivity
- Achieve all
retail KPI’s on overall retail growth and increase in productivity as
agreed with the Sales team.
- Partner with
Sales Team to plan and execute on-counter events.
C. Field Support & Talent Development
- Act
as a role model, set the example and provide directions, support and develop
consultant and skincare specialist to ensure that they have the skills
required to successfully achieve brand’s KPIs.
- Coach and
motivate consultant and skincare specialist based on individual potentials
and skill to drive sales objectives and brand equity in travel retail
environment.
- Maintain high
grooming standards and in-store sales & services behaviors to ensure
consistency in the customer experience through the execution of the
Service Excellence.
- Prepare
consultant and specialist for Accreditation Programs and Certification
programs following target guidelines issued by Global Education.
- Work alongside
consultant, specialist and generic staff to identify and address
individual training opportunities.
- Provide coaching
and feedback to consultant and skincare specialist to drive productivity
and service excellence.
- Regular online education
platform and channel (SNS) update cascading to the field team
- Regular social
Selling BA profiling update and set up social meetings to upskill BA
D. General
- To be a role
model of personal grooming to the consultant and skincare specialist based
on standards as set by the Company.
- Expected time
spend in field is up to 50% and must be readily prepared to work on any
projects assigned by Education Manager.
- Provide
logistics and administrative support to Education team in the development
and execution of training programs and education related elements, such as
ordering, packing and allocating of uniform, testers, education materials,
etc.
- Work within specific
budget as defined by the Brand General Manager and review on a regular
basis with Education Manager and justify and variances from budget.
- Provide regular
feedback to Education Manager detailing results of markets visits.
- Complete monthly
education reports and submit to Education Manager in a timely fashion.
REQUIREMENTS
- University
degree holder preferred
- Experienced
trainer, preferably within the cosmetics retail industry
- Strong retail
mindset
- Excellent
communication skills in English
- Excellent
presentation skills and organized in instructional training
- Sound
understanding of retail business and market with excellent customer
service skills and standards
- An excellent
team player with great interpersonal skills
- Resourceful,
flexible, well organized, highly disciplined with the ability to multi-task
and stability to handle stressful and demanding situation
- A self-motivator
who is passionate, energetic with the ability to motivate and energize
others
- Willingness to
travel
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